Saeed, Bilal (2023) The impact of transformational leadership and human resource practices on operational excellence through knowledge sharing. Doctoral thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Considering the business challenges faced by fixed line telecommunication operators due to competition with cellular mobile operators, it has become a potential threat for these operators to survive in the telecommunication industry. Due to a decrease in the number of fixed line customers, these operators in Pakistan strive to implement best practices and principles of Operational Excellence (OE) to compete in the telecommunication industry. To handle such challenges, these operators need to implement specific business strategies with influential leadership roles, effective human resource practices, and knowledge sharing. Previous studies emphasize OE as the execution of business strategies for sustainable competitive advantage in both production and service industries to achieve world-class performance levels. This study aims to investigate the linkage of Transformational Leadership (TL) and Human Resource Practices (HRP) with OE in fixed line telecommunication sector of Pakistan through Knowledge Sharing (KS) under the theoretical lens of resource-based theory. A new OE instrument was developed by performing exploratory factor analysis (EFA) using SPSS version 23 after collecting the data from both cellular and fixed line telecommunication sectors of Pakistan. Confirmatory Factor Analysis (CFA) was conducted to test the reliability and validity of the OE instrument and hypotheses testing using PLS-SEM. The results of OE scale development after EFA revealed that OE is a multidimensional construct having three dimensions and 21 items. The results of hypotheses testing in the fixed line telecommunication sector of Pakistan indicate that the direct and indirect relationships between the constructs TL, HRP, and KS with OE are significant. Hence, the developed instrument is a generalized scale, and the proposed research model is applicable in different production and service industries in other countries in a cross-cultural environment for researchers and practitioners

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