Ali Al'zoubi, Tariq Abedallh (2022) The mediating effect of organizational culture on the relationship between knowledge management, total quality management and the organizational performance: an empirical study of Al Hejaz Railway in Jordan. Doctoral thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

From Jordanian perspective, it has witnessed several challenges at the economic and social level, such as the rapid increase in the population and the difficult political conditions (Arab Spring). Such challenges have led to noticeable pressures on the different sectors, particularly the transportation sector, especially under the current budget limitations which prompt the Jordanian government to take a serious steps and actions toward developing the transportation sector. Al Hejaz railway in Jordan is facing several challenges concerning deficiency of performance in terms of non-existence of quality management principles, which affects the performance and competitions among the transportation sectors. Previous studies also reported that among the major issues faced by Jordanians, the poor culture of railway, insufficient knowledge management and absence of favorable organizational culture. Therefore, this study aimed at examining the effects of TQM and KM on organizational performance in the Al-Hejaz railway, and the mediating effect of organizational culture on these relationships. Using self-administered questionnaire, the study was applied on a sample chosen from the top administrative sections of Al Hejaz railway directorates. A total of 196 questionnaires of the questionnaire were distributed randomly. However, 179 questionnaires were retrieved, giving a response rate of 91% of the original sample. The research model was empirically tested using Structural Equation Modeling (SEM-PLS). The finding revealed a positive and significant relationship between TQM, knowledge management, and organizational culture with organizational performance of Al Hejaz railway in Jordan. Meanwhile organizational culture was found to mediate the relationship between TQM and organizational performance. While, organizational culture did not mediate the relationship between knowledge management and organizational performance. The study recommends that managers should develop information systems, by offering better assurance and reliability to Al Hejaz Railway users

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