Arif, Hanaf (2023) Examining the relationship between cyberbullying and employee’s job performance with mediating role of stress in public commercial Banks of Pakistan. Masters thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Banking sector is the backbone of Pakistan's financial system which subsequently important to the country’s economic development such as human capital development, technology and innovation, high trade and investment opportunities, infrastructure development, and others. Meanwhile, technology is now being used widely as a medium of communication in all sectors, especially the banking sector. This emerging sector demands a high level of employee job performance to compete with the competitors and ensure continuous growth. Unfortunately, in this age of digital communication, cyberbullying is observed as a new form of workplace harassment and could be the potential reason for a decrease in employee job performance. Therefore, the present research aims to investigate the relationship between cyberbullying and employee job performance with the mediating role of stress in public, commercial banks of Pakistan. In achieving the research objectives, the study utilized Affective Event Theory and Transactional Theory of Stress and Coping. Data was collected from 358 respondents through an online questionnaire from five public, commercial banks in Pakistan, and SPSS was used to analyze the data. This study found that cyberbullying, stress, and employee job performance level is high, whereas cyberbullying has a low positive direct association with employee job performance. Furthermore, the results found that cyberbullying is positively associated with stress, and stress has a positive relationship with job performance. Lastly, the results revealed that stress fully mediates the relationship between cyberbullying and employee job performance (indirect path). This study has contributed theoretically, practically, and empirically to the current body of knowledge on the banking sector of Pakistan. Therefore, researchers, professionals, and management can able to reduce cyberbullying behaviors, improve employee job performance and overcome stress by implementing relevant policies and procedures

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