Hussain, Khawar (2023) Linking psychological capital, psychological empowerment, and authentic leadership to innovative behaviour: the mediating role of employee creativity. Doctoral thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Telekom Malaysia Berhad plays a vital role in enhancing Malaysia's innovation level domestically, internationally, and globally. On the other hand, reports claim that Telekom Malaysia Berhad is struggling with a shortage of creative and innovative human resources. Thus, this research study attempts to examine the effect of psychological capital, psychological empowerment, and authentic leadership on employee creativity and innovative behaviour. Subsequently, the mediating role of employee creativity in the relationship between psychological capital, psychological empowerment, authentic leadership, and innovative behaviour has also been studied. A quantitative study has been conducted by distributing questionnaires to 500 employees of Telekom Malaysia Berhad with a response rate of 70%. Structural equation modeling (SEM) is used to analyse structural relationship. The results demonstrated that psychological capital has an insignificant impact on employee creativity and innovative behaviour. This study found that psychological empowerment and authentic leadership significantly affect employee creativity and innovative behaviour, both directly and indirectly. Moreover, employee creativity significantly mediated the effect of psychological empowerment and authentic leadership on innovative behaviour. Thus, in order to foster innovative behaviour among employees, the top management of Telekom Malaysia Berhad should promote psychological empowerment and practice authentic leadership to inspire creativity of the employees

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